For visitors of the website at location http://accidentrepairs.org.uk/ owned by M&S Accident Repairs Ltd, registered in England (number 2719277) whose registered address is Elliott House, Ashford Road, Ashford, Middlesex. TW15 1XB hereafter referred to as “M&S”.  We are known as (“The Data Controller”) and licenced by the Information Commissioners Office, Z754324X. Data we transact is confined to that of the United Kingdom only.

Information we record about you; 

With your consent as a part of our products and services offered to you, we may keep an up to date a current record of your Identity the owner of a vehicle, telephone numbers, email and vehicle identification details. Our Contact Page asks you to provide contact information about yourself so that we may contact you directly, by submitting your details you consent to this data being collected, stored and processed by M&S for purposes described in this policy. For further information please contact our data protection officer by email address to This email address is being protected from spambots. You need JavaScript enabled to view it.  

Why we collect your information

Your information is used by us during the course of such time to supply products or carry out services provided by us. We will not collect any unnecessary data and will store it for no longer than it is necessary. 

How your information is stored; 

Data stored is held as electronic data ‘soft copy’ and is held on a secure server system.

How long your information is stored;

For the purpose of providing you with an estimate and before a repair is carried out to your vehicle data is not held for any longer than it is needed and for no longer than 6 months if the repair was not authorised. From the date of vehicle repair completion, your data and repair records are held for up to the statutory 3 years.

Whom is your information shared;

We will not share your information with anyone outside of the processing departments of M&S, unless we have your consent to do so for the legitimate business purpose of repairing your vehicle. Your data will only be shared with the strict authority of The Data Controller which may include vehicle manufacturers, their authorised main dealers and part suppliers, product providers, subcontractors, unless the required is made by law enforcement with authority of a court of law.

Access to personal information

If you wish to have access to data that we hold about you, for rectification, deletion or to restrict its use you will need to make a written request, known as a ‘subject access request’ to the Data Protection Officer, M&S Accident Repairs Ltd, Elliott House, Ashford, Middlesex, TW15 1XB or by email addressed to This email address is being protected from spambots. You need JavaScript enabled to view it.  

Your rights to complain

If you feel we have been unable to resolve any issue you have raised with us you may contact the information commissioner’s office to seek further help; www.ico.org.uk/concerns or their helpline on 0303 123 1113

Elliott House | Ashford Road
Ashford | TW15 1XB

Tel: 01784 249 950


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